Job Description

Job Category: Customer Relationship

Experience: 3 - 5 Year
Location: Pune
Education: MBA
Job Type: Full-Time

Key Responsibilities:

1 Manage customer communication from booking to possession.
2 Handle customer queries, requests and complaints.

3 Coordinate documentation and payment-related requirements.

4 Maintain accurate customer records in CRM.

5 Coordinate with Sales, Accounts, Engineering and Legal teams.

6 Track customer commitments and pending activities.

7  Ensure timely resolution of customer issues.

8  Maintain customer satisfaction and service standards.